Travel companies have witnessed a jump in customers opting for an added coverage in their airline bookings which allows them to cancel or modify their plans without pinching their wallets.
The option, which comes at a nominal fee, allows for a full refund of the airfare in case of a cancellation, a change of flight or a even change in airline.
The intermittent enforcement of restrictions brought by the Covid-19 pandemic during the last couple of years led to this surge in consumer demand for this booking option. From less than one in ten customers choosing the ‘full refund’ option three years ago, now at least one in every four customers choose the option now. That is, the percentage of customers going for this option has risen from 10% to 25%.